Salesforce and Polygon Team Up for Blockbuster NFT-Based Loyalty Program

Hold the press! Salesforce has partnered with Polygon to develop an NFT-based loyalty program on the Polygon blockchain. The move is part of Salesforce’s expansion into Web3 technology and could have significant implications for the loyalty rewards market. This article explores the partnership and its potential impact on the blockchain space.

salesforce polygon partnership

Hot Take

Salesforce, a leading CRM software company, has announced a new partnership with Polygon to develop an NFT-based loyalty program. This latest move comes hot on the heels of Salesforce’s recent launch of a Web3 service, which enables businesses to create, manage, and sell NFTs. Through the new collaboration, Salesforce’s clients will be able to design non-fungible token-based loyalty programs on the Polygon blockchain.

The partnership could have far-reaching implications for the loyalty rewards market. As a global leader in CRM software, Salesforce has over 150,000 clients, and if successful, its Web3 services could be extended to all of them. The company reported annual revenue of more than $31.4 billion in 2022, and this expansion into Web3 technology could be a significant driver of future growth.

Loyalty programs are an essential part of the profitability of many businesses, with repeat customers accounting for up to 40% of a company’s revenue. By using blockchain technology, specifically NFTs, companies can offer unique rewards that are trackable and transparent, creating accountability in the rewards process.

Polygon has already partnered with several major global brands, such as Square Enix, Starbucks, and Lotte Group, to offer various Web3-related services. The partnership with Salesforce further cements Polygon’s position as a leader in the blockchain space.

Salesforce’s foray into NFT-based loyalty programs follows similar initiatives from other major corporations, such as BlockFi, Gemini, and Mastercard. It highlights the increasing adoption of Web3 technologies by big businesses, which is a promising sign for the blockchain space.

Ryan Wyatt, the president of Polygon Labs, expressed his excitement about the partnership, noting that it would enable Salesforce clients to onboard to Polygon using Salesforce’s management platform. They will then be able to create token-based loyalty programs.

The recent cooperation between Polygon and Salesforce shows how the lines between the digital and physical worlds are blurring. The use of NFTs is being driven by SaaS businesses like Salesforce, and this partnership is a significant milestone in the ongoing development and adoption of Web3 technologies.


In summary, the partnership between Salesforce and Polygon is an exciting development for the blockchain space. The collaboration will allow Salesforce’s clients to build NFT-based loyalty programs, offering a unique and transparent rewards experience. It also demonstrates the growing trend of major corporations adopting Web3 technologies, and it will be interesting to see how this trend continues to evolve in the coming months and years.